Engel & Völkers
Mobile iOS App Investment Banking Platform
Design Sprint

Challenge

E&V Smart Money wanted to redefine the customer experience for their website and gather insights into what a new landing page customer experience might be. The intent was to measure consumption, ease of use, product discoverability, and understand if downloading the app or opening a konto was something customers would be willing to do.

Outcome

  • Team Alignment and Product Definition : Achieved team alignment and defined the core fundamentals of the product offering.
  • Validated Prototype: Conducted a Product Sprint resulting in a tangible and validated prototype, tested with real users.
  • Valuable User Insights: Gathered valuable insights from users, enabling the launch of the most effective version of the website.
  • Adoption of New Tools and Ways of Working: Introduced a set of new tools and established new ways of working for the Engel & Völkers team, optimising their website development and customer experience.
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